We went to a restaurant the other evening, and with the check, also known as a bill, came a pre-printed card on which was printed a survey about the restaurant and the server.
I almost never fill out such surveys because I don't know what the management is going to do with them, if anything. I might have mentioned that some of the lettuce in the salad was frozen, but I'd already mentioned this fact to the server, not so much to complain or whine as to alert her to a possible refrigeration-problem. Of course, my social-scientist friends would probably critique the validity of the survey itself. Usually surveys like this are titled something along the lines of "Tell Us How We're Doing."
Tell Us How We're Doing
When our global corporation defrauded
everyone, did a representative greet you
with a smile? When we built another
nuclear missile, was it delivered in a
timely fashion? After we dumped
poison into a river without warning
anyone, did you receive a Christmas
card from us? When we took away
your rights, were we dressed properly?
We value the opinions not only of
our clients but also of our victims.
Please take a few moments and let
us know how we're doing. After
you fill out the survey, present it
to the uniformed guard who is
staring at you. Thanks!
Copyright 2009 Hans Ostrom
